Bed and Base Co.
I cannot believe that this Theme Developer is getting away with passing this off as a quality theme. The newest version does not function properly in several key areas. I also reached out to Shopify, but they did nothing to help make this right. Been with this platform for over a decade recommended many people to shopify to switch over and cannot believe the lack of loyalty and Support.
Reply from designer
Hi, We’re sorry to hear you’re having issues. However, we can’t find any support requests from you in our system. Could you please provide the support ticket number and specify which features are not working properly? We’ll be happy to investigate and assist.
Out of the Norm Designs
The updates are a secondary problem. When I called for help all I received was finger pointing towards Shopify and when I called them they pointed fingers right back to you. I was not being unprofessional and did not call any individual a lier. REBUILDING A SITE EACH UPDATE IS RIDICULOUS AND IT IS COMPLETELY UNPROFESSIONAL AND NOT WORTH THE TIME OR EFFORT. DON'T BUY IT!!!!!!!!
Reply from designer
Thank you for your feedback. Unfortunately, it reflects expectations beyond what the theme includes. Shopify introduced major changes, and theme authors must update their products to meet the latest requirements. However, custom site rebuilding or customization is not included in the theme price and requires separate work.
Yeti Shop
I bought this paid theme expecting basic product card alignment to work properly. Product grids and sliders look inconsistent, and support says fixing it is outside standard support. For a $100 theme, basic ecommerce layout should not require extra paid customization. Very disappointing.
Reply from designer
Thank you for your feedback. Please note that theme customization services are not included in the theme price. Our standard support covers theme functionality and bug fixes, while custom layout adjustments or modifications may require additional customization services.
Dr. Rao's Herbal
The design is clean and user-friendly, with strong functionality. The overall experience is smooth, and the support team resolves issues quickly and efficiently.
Reply from designer
Thank you