Sōmï
I'm having trouble with the template. I have everything ready, but when I view my published page, the items appear as out of stock even though I have inventory. How can I fix this?
Reply from designer
Hey there! Thanks for your review. We'll need a few more details to help with the inventory display issue. Please reach out to our Support Team (https://bit.ly/2AWw5VA) so we can look into this and assist you further.
Cathedral Cave
I like the collection-focused design, especially displayed on the homepage. However, product videos are automatically stretched, affecting presentation and user experience. It is also not possible to place a wishlist button near the Add to Cart section on product pages. I hope these issues can be improved in future updates.
Reply from designer
Thank you for your feedback. To prevent product videos from stretching, try the Auto Aspect Ratio setting in the Product media section—note this affects all product images. If you need help with media settings, reach out to our Support team (https://bit.ly/2AWw5VA). For wishlist features, we recommend using a wishlist app.
theamberstudios.com
The “Hide Unselected Variant Media” option is not functioning correctly. Currently, it only hides and displays the featured image of the selected variant, but it does not affect the other images associated with that variant.
Reply from designer
Thank you for your feedback. The “Hide Unselected Variant Media” option is intended to hide variant-specific images while common images remain visible. If you’d like us to check that everything is working as expected or to explain the feature, please reach out to our Support team (https://bit.ly/2AWw5VA) for assistance.
IanniHair
The theme video does not play on mobile or iPad, this is also affecting marquee text as well
Reply from designer
Hi, and thank you for your feedback. We haven’t been able to replicate the issues with video or marquee text on mobile and iPad in our testing. Please reach out to our Support team (https://bit.ly/2AWw5VA) with more details so we can assist you further.