Vestivium
After updating to the latest version, the website would not load on the iPhone 8. Upon investigation, it was found that the latest JavaScript was incompatible with this theme. As a result, the website would not load on the iPhone 8; specifically, when the website was opened, it would display for one second—showing the entire site—before quickly turning into a blank white page.
Reply from designer
Hey there, thank you for this detailed report! iPhone 8 runs an older iOS version, and some newer JavaScript features can cause compatibility issues with older devices. Our developers are aware of this type of issue. Please reach out to our Support (https://bit.ly/2AWw5VA) so we can take a closer look with you.
Sōmï
I'm having trouble with the template. I have everything ready, but when I view my published page, the items appear as out of stock even though I have inventory. How can I fix this?
Reply from designer
Hey there! Thanks for your review. We'll need a few more details to help with the inventory display issue. Please reach out to our Support Team (https://bit.ly/2AWw5VA) so we can look into this and assist you further.
Cathedral Cave
I like the collection-focused design, especially displayed on the homepage. However, product videos are automatically stretched, affecting presentation and user experience. It is also not possible to place a wishlist button near the Add to Cart section on product pages. I hope these issues can be improved in future updates.
Reply from designer
Thank you for your feedback. To prevent product videos from stretching, try the Auto Aspect Ratio setting in the Product media section—note this affects all product images. If you need help with media settings, reach out to our Support team (https://bit.ly/2AWw5VA). For wishlist features, we recommend using a wishlist app.
theamberstudios.com
The “Hide Unselected Variant Media” option is not functioning correctly. Currently, it only hides and displays the featured image of the selected variant, but it does not affect the other images associated with that variant.
Reply from designer
Thank you for your feedback. The “Hide Unselected Variant Media” option is intended to hide variant-specific images while common images remain visible. If you’d like us to check that everything is working as expected or to explain the feature, please reach out to our Support team (https://bit.ly/2AWw5VA) for assistance.
