V.galleria
After I updated the ENVY version in 2026 , I encountered serious layout problems: the title size was incorrect, and some paragraphs and images were missing.
Reply from designer
Thanks for taking the time to share your experience! We saw that you also reached out to our Support Team around the same time, and that they’ve responded to your ticket with some next steps to help get things resolved. If you’re still experiencing any issues, please reply to that message - we’d be more than happy to take a closer look and assist further. Looking forwards to your response!
Optician by Me
Works Great, Service is outstanding. I had an issue with an update I did on a Saturday (Probably my own doing) and Support had it fixed by Monday morning.
Reply from designer
Thank you so much for taking the time to leave such a kind review! We’re delighted to hear that everything is working as expected and that our Support Team could help get things back on track so quickly! If you run into any more questions, please feel free to reach out anytime! We'll be here and more than happy to help!
Kalaia-wear
The support team does not exist. They do not reply to my e-mails, their support page doesn't even load. And many features such as payments do not work properly and there is nobody to help you solve any issues.
Reply from designer
Thank you for leaving a review! We've just triple-checked our inboxes but there doesn't appear to be any emails from yourself! It appears that you are using a copy of Envy from 5 years ago! As such, it may be directing you to our old Support email! Our updated email is support@eightthemes.com! Could I kindly ask you to forward your query to this email and we will be more than happy to help!
moonmoon
Super happy with this theme. Denis from Eight Themes has been amazingly helpful in assiting us at all times when working our website. Clear, helpful support and always very friendly and rapid! Brilliant customer service, couldn't fault it! Very pleased - thank you!
Reply from designer
Thank you so much for taking to leave such a fabulous review! The whole team at Eight really appreciates it! We're delighted to hear that you're having such an amazing experience with both Envy, and the Support that comes with it! I'll be sure to let Denis know how much of an impact he's had! If you run into any more questions, just let us know! We'll be here and more than happy to help
