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The demo does not match the actual theme. There are numerous errors, and some parts feel poorly implemented and not well thought out. The support team initially responded quickly, with the first reply arriving within a few hours. However, I have been waiting for a solution for three weeks now and haven't heard anything since. I have used several themes before, but unfortunately, this is worst one.
Reply from designer
Hi there, We’re truly sorry for your experience. Your ticket is a top priority, and we’ve assigned a dedicated developer to fix everything immediately. Please contact our support team at support@muup.co, and we’ll ensure your store looks and works exactly as you expect. We truly appreciate your patience and the opportunity to make this right! Sincerely
equipement-chemisage-canalisation
good after sell service i have trouble they fix it good communication
RR Tune
The theme I never imagined I'd come across, exceeding expectations. The design is not only good but also incredibly flexible, allowing tons of customization. The support team response time is almost instantaneous, and they don’t just offer generic replies—they actively engage, diagnose, and resolve any issues with an impressive level of expertise.
