Ted Ellis
Not sure about their support timezone, but I reached out last Friday (November 7) and still haven’t gotten a reply. I expected quicker support given the price, so this has been a bit disappointing.
Reply from designer
Sorry for the longer than usual wait this weekend Ted Ellis. Our office was closed for Remembrance Day, which is a national holiday in Canada. It looks like our team was able to answer all of your questions. But feel free to get back in touch with us if anything else comes up!