Southern Bear Creations
When customers are using a mobile device it does not save the size that they choose, it defaults back to size small. It works correctly on the desktop version.
Reply from designer
Hey there! Thank you for your comment. We’ve tested the latest version of Sense but couldn’t replicate the issue with variant size not saving on mobile. This is often caused by custom code or apps. Please contact our Support Team (https://bit.ly/2AWw5VA) for further assistance.
Lucci Monte
Hi, I have a question about market-specific URLs. When a customer visits my store on a market URL (e.g. luccimonte.com/en-gb) and switches product variants, the page reloads and loses the market context, reverting to the default language (Dutch). Could you help me fix this in the theme code? Thank you.
Reply from designer
Hey there, this would be a topic that you need to reach out to our Support (https://bit.ly/2AWw5VA) for. This will allow us to view your settings and to ensure things are set up correctly. If they are, we can help look into what is causing this issue further with you.
Wisheum.ch
Hi, I’m using the Sense theme in version 15.2. I noticed that the Theme Store already shows version 15.4. Do I need to update, or is my current version still fine? Hi again. I wanted to follow up because I previously asked this question and unfortunately did not receive a response. I would appreciate some clarification on whether Sense version 15.2 is still fine to use or if an update to 15.4 is
Reply from designer
Hello, you can always get immediate help from us by reaching out to our Support (https://bit.ly/2AWw5VA) since this is leaving a review rather than a support request. You don't have to update your theme if you don't want to, but there are added features and bug fixes in our updates. You can always download the update and test it as a draft without committing to it.
FashFresh
THE WEBSHOP IS ALL WHITE, PLEASE FIX IT. my clients aren’t able to view my shop now..
Reply from designer
Hi there. Thank you for your comment. We can see that your shop is up and running again, and we sincerely apologize for the delay in our response. For immediate assistance in the future, we recommend reaching out to our Support team (https://bit.ly/2AWw5VA) for quicker resolution. Thank you for your understanding.
