Empire

TERRIBLE CUSTOMER SERVICE - What benefit is a good theme if you can't speak to anyone? They are terrible and if I could get a refund I would. I will NEVER use Pixel Union again. CUSTOMER SERVICE IS WHAT MAKES OR BREAKS A COMPANY. Try scaling your customer support team before taking more money from our pockets, leading to a poor customer experience! POORLY MANAGED COMPANY!

Here goes a brutally honest review... Great theme and design (probably one of the best I've seen out here)! I love it! However, Pixel Union offers the absolute WORST customer support out of anyone. I've submitted 2 inquiries already-got a response from the 1st after a WEEK and no reply from the 2nd after 2 WEEKS already. Avoid at all costs if you will anticipate support. Wish I could get a refund.

The support team is ghosting me, I encountered some problems and I've written them 4 e-mails the past month and they haven't answered me - this is extremely disappointing. UPDATE: After this review I was contacted, but the problems aren't solved.

The support team at Pixel Union are amazing! Friendly, responsive and knowledgeable, I cannot find fault in them. Steve and Marika are both a credit to your organization. Well done, and I will not hesitate to recommend you guys. I love the Empire them and am so glad that with your help I was able to modify a few things that needed to be changed.